In Austin, TX, a 23-story, 320-unit high rise residence building with a grocery store and restaurant was plagued by frequent pump clogs, 6 faults in 2 months! The culprit – “flushable” wipes! Learn how OverWatch Direct In-Line Pumping solved the issues!

Texas High-Rise Problem:

The 23-story, 320-unit high-rise in Austin, TX, faced severe operational issues due to frequent clogging in their submersible pump stations, primarily caused by “flushable” wipes. These wipes, although marketed as flushable, would not dissolve and instead formed stubborn clogs when they solidified in the wet well.

This led to:

  • Constant Clogging: The persistent issue of clogs due to wipes led to frequent pump failures and operational disruptions.
  • Excessive Maintenance Costs: Emergency service calls were necessary to address the clogs, leading to significant and unbudgeted maintenance expenses.
  • Offensive Odors: The wet well environment, exacerbated by the clogs, produced unpleasant odors, affecting the living conditions in the building.

Despite multiple warnings to residents about the impact of flushing such wipes, the building management had limited control over compliance, which compounded the problem. They needed a solution that would enable the team to concentrate on their core mission: ensuring exceptional living conditions for the residents.


OverWatch® Direct In-Line System Solution:

To address the recurring issues, the building management opted for the OverWatch® Direct In-Line Pump System, which effectively tackled the root cause by eliminating the wet well.

The process included:

  • Removal: The Pumps of Houston service team efficiently removed the outdated submersible pumps, piping, rails, and control panel.
  • Installation: Within a day, the system transformed the wet well into a dry, clean environment. The OverWatch® arrived pre-tested and pre-wired, which facilitated a swift installation.
  • Direct Suction and Discharge: The system’s design allowed for direct suction from the gravity invert and efficient discharge piping construction. A sump pump was used to manage any residual water ingress.
  • Enhanced Performance: The OverWatch® system was engineered to handle wipes, fats, oils, and greases (FOG) effectively, preventing separation and solidification, thus maintaining a clog-free operation.

By integrating the OverWatch® system, the high-rise not only eliminated clogs and maintenance issues but also addressed the odor problem, leading to improved operational efficiency and resident satisfaction.